Shipping & Return Policy
Blakk Smoke est. 2020
- Return/Refund/Exchange Policies -
We do not provide refunds. All sales are final.
We do not allow returns. All items sold (both physical and digital) are non-returnable.
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants),
custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
We do not allow returns for gift cards.
Please us at firstname.lastname@example.org if you have questions or concerns about an item.
We do not allow exchanges with the exception of an incorrect order. If your order is incorrect (i.e., wrong product(s), missing a product, etc...), email the Blakk Smoke Customer Care team: email@example.com. Please include your order number(s), photos/videos, and your packing slip information.
Our team fully inspects all orders for quality and accuracy before they are shipped out via USPS. All orders are insured up to $100. Please inspect your order immediately upon delivery. If your order is defective/damaged/missing, file a claim at USPS as soon as possible. Note: You may file a claim within 60 days of the date your order was shipped (refer to your shipping confirmation email and packing slip). More information at USPS.com.
For all other inquiries, please contact us at firstname.lastname@example.org
Note: All sales will appear as "BLAKKSMOKE" on your billing statement.
- Shipping Policy -
Shipping is standard 7-10 business days
Monday - Friday we ship all orders placed before 3 p.m. Central Time.
Please allow 3-4 business days to receive an confirmation email and 5-7 business days to receive a tracking number.
We do not process or ship orders on weekends or holidays.