Shipping & Return Policy

Blakk Smoke est. 2020

-  Return/Refund/Exchange Policies  -

REFUNDS

We do not provide refunds.  All sales are final

 


RETURNS
We do not allow returns. All items sold (both physical and digital) are non-returnable.

Physical Products 
Certain items cannot be returned, like perishable goods (such as food, flowers, or plants),

custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.


Digital Products 

We do not allow returns for gift cards. 

Please us at  contact@blakksmoke.com  if you have questions or concerns about an item.

EXCHANGES

We do not allow exchanges with the exception of an incorrect order. If your order is incorrect (i.e., wrong product(s), missing a product, etc...), email the Blakk Smoke Customer Care team: contact@blakksmoke.com. Please include your order number(s), photos/videos, and your packing slip information. 


OTHER

Damaged/Missing Packages
Our team fully inspects all orders for quality and accuracy before they are shipped out via USPS. All orders are insured up to $100. Please inspect your order immediately upon delivery. If your order is defective/damaged/missing, file a claim at USPS as soon as possible. Note: You may file a claim within 60 days of the date your order was shipped (refer to your shipping confirmation email and packing slip). More information at USPS.com.

 

For all other inquiries, please contact us at contact@blakksmoke.com

Note: All sales will appear as "BLAKKSMOKE" on your billing statement.

-  Shipping Policy  -

Shipping is standard 7-10 business days

Monday - Friday we ship all orders placed before 3 p.m. Central Time.

Please allow 3-4 business days to receive an confirmation email and 5-7 business days to receive a tracking number.

We do not process or ship orders on weekends or holidays.